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The hotel and Hospitality Industry

The literal meaning of hospitality is welcoming behavior towards the guests or customers or taking special care of the guest in friendly and hospitality manner. The conceptual definition of the word hospitality as per the Oxford Dictionary is “ The reception and entertainment of the guests, visitors or clients with the liberality and goodwill”. In broad sense it includes all the companies providing the services to the guests or customers like – food, beverage, accommodation, refreshment and entertainment as per the desire and the needs.



Hospitality Industry is basically segregated into two parts. The first part includes the Government/ Public Sector- which involves in the planning and the development of hospitality and tourism industry, facilating and forwarding the policies regarding the destination marketing, immigration, custom, licensing, etc. On the other hand the second part includes the Private sector including the services providing enterprises like – accommodation sector, travel and tour operation, catering industry, airlines etc.

In the real sense the word hospitality is related with the retailer of the hotel and catering business. It basically includes- Hotels, Resort, Motels, guest Houses, Lodge, Bars, Restaurant, Café, Pubs etc. and other different hospitality service related trade groups. These companies and enterprises basically focus on the identification and the solution of the psychological, social and the psychological needs and the expectation of the guests or customers. Hospitality industry is however dedicated for the production of the quality products and assuring the standard service provided to the clients.

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