Skip to main content

The hotel and Hospitality Industry

The literal meaning of hospitality is welcoming behavior towards the guests or customers or taking special care of the guest in friendly and hospitality manner. The conceptual definition of the word hospitality as per the Oxford Dictionary is “ The reception and entertainment of the guests, visitors or clients with the liberality and goodwill”. In broad sense it includes all the companies providing the services to the guests or customers like – food, beverage, accommodation, refreshment and entertainment as per the desire and the needs.



Hospitality Industry is basically segregated into two parts. The first part includes the Government/ Public Sector- which involves in the planning and the development of hospitality and tourism industry, facilating and forwarding the policies regarding the destination marketing, immigration, custom, licensing, etc. On the other hand the second part includes the Private sector including the services providing enterprises like – accommodation sector, travel and tour operation, catering industry, airlines etc.

In the real sense the word hospitality is related with the retailer of the hotel and catering business. It basically includes- Hotels, Resort, Motels, guest Houses, Lodge, Bars, Restaurant, Café, Pubs etc. and other different hospitality service related trade groups. These companies and enterprises basically focus on the identification and the solution of the psychological, social and the psychological needs and the expectation of the guests or customers. Hospitality industry is however dedicated for the production of the quality products and assuring the standard service provided to the clients.

Popular posts from this blog

Food and Beverage Service Department

The food and beverage service department is an integral place in any hotel which is responsible for the systematic and the actual service of food and beverage to the general public or customers as per the order in any F &B outlets. This department plays a vital role on the delivering the accurate service of food and beverage by placing the orders from the hot or cold plates of kitchen to the customers table in the proper and the hospitality manner. This department in any hotel plays a vital role in the profitable process of the hotel business. Among the total revenue collected in the hotel, about 40% contribution is directly accredited to F & B Service department. This department is specialized by its output of the products that satisfies customers demand for food and beverage. For the proper control and the effective management of the total staffs and their duties, this department is divided into different units or sections which are also called as an outlet. Each outlet is sp...
Read more

Food Production Department

The food and beverage is one of the integral part and important operational department in a hotel which is divided into food production and food and beverage service department. Food production or kitchen department is responsible for the actual preparation of food items where as the F & B service department is responsible for the systematic service of food from the hot or cold plates of kitchen to the customer’s tables as per their choices or order. The term kitchen is derived from the French word “Cuisine” which literally means Art of cooking or food preparation in the kitchen. But in the modern concept of catering the cuisine not only refers to Art of cooking foods in the kitchen, it also indicates the style of service offered to sere the food.
Read more

House Keeping Department

House-keeping is one of the largest departments of the hotel, which is responsible for creating cleanliness, maintenance and safe environment. By providing the maximum comforts to the guest, it maintains the standard of the hotels which contributes the hotels in achieving maximum profit by selling the rooms. It is also regarded as the eye and ear of the management from where the main revenue income is generated. The house keeping department in hotel is responsible for crating a “Home away from Home” environment for a guest. The facilities provided by housekeeping department turn an ordinary hotel to a tourist establishment. Among the various revenues, the sales of rooms constitute a minimum of 50%. The housekeeping department creates the facilities and service in the rooms and that are what a tourist hotel is selling. Housekeeping department deals with providing cleanliness, comfort and aesthetic value of any place in a hotel, hospitals, an officer or the guesthouse. The primary functi...
Read more